Terms & Conditions
When the words “we” and “us” are used, they refer to Orriss Design “You” relates to you, the client. For example, “we will carry out work for you” translates to “Orriss Design will carry out work for Client X”.
Once initial contact has been made, ongoing discussions about projects are not charged or added to any invoices until a Project Proposal has been agreed.
We will send a Project Proposal to you once we have agreed what work you need carrying out. The Project Proposal is not binding until you reply to us in writing or otherwise specifying that you wish to continue with the project. We include an initial Quotation in the Project Proposal. This Quotation is not binding until agreed after the Project Proposal is agreed. We can also use previous written correspondence (emails, letters, etc) as agreed work for the specified Quotation amount.
Quotation & Invoice
A formal Quotation will be sent to you when the Project Proposal has been agreed. Once the Quotation has been received and agreed, the price for the project is set for the works outlined. Any additional works can be subject to additional charges where applicable. This is done at our discretion should we feel that additional work or requests are too much to fall within the agreed Quotation and Invoice. We will always let you know this when discussing any additional works or requests. The price on a Quotation and Invoice is valid for 21 days. When you receive an Invoice, payment should be made within 21 days of the date on the Invoice. Before any work is undertaken by us, we require a minimum of a 10% deposit. Once the deposit is received, we will begin work on your project.
Revisions to Invoices
If it becomes apparent that the project is going in a different direction or requests are made by the client that are significantly different to the agreed project proposal before work commenced, we are obliged to revise any invoices and quotations once a project is already being worked on. This will always be discussed beforehand and you will not be surprised by a larger invoice at the end of your project. We will discuss the reasons for any revisions with full transparency in order to come to an agreement between us and you as the client. Normally, once an invoice is revised, it may be necessary for us to request an additional stage payment. This will be on top of the deposit you will have most likely already paid. This will be made clear in the revised invoice that you will receive from us on agreement.
We will update you with the progress of your project as and when we can. We will always stick to the Project Proposal brief unless otherwise specified. It is your responsibility to notify us of any modifications that you want as soon as possible after you have seen any previews. If you are offered unlimited revisions, they are included inline with the agreed project brief and apply to any work carried out by us. They do not apply to work carried out by anybody apart from us. If your requests stray from the Project Proposal and brief to an extent that it is more work than was originally agreed in the Project Proposal, Quotation and Invoice, we will contact you to discuss this. Please note, deposits are non-refundable as we will have already begun working on your project.
Work on a project is complete when all of the tasks listed on the agreed Quotation or Invoice are met. This means that we have completed all of our tasks and work set out in a Project Proposal, Quotation and Invoice. We will contact you to let you know that the work is complete. If you wish for more work to be carried out following this dialogue, your project may be subject to additional charges. These are decided at our discretion and whether we feel the works fall justifiably within the agreed price. We will always let you know if your requests will be subject to a further cost. Once you and us are satisfied that the work is complete, we require the final instalment of the agreed price to be paid before you receive your work. For example, we agree that work is complete with you, you then pay the remaining balance and then we can upload your website when the funds have been received.
As a client of Orriss Design, you will receive support from us for as long as you use the product you purchased from us. For example, if we made you a website, we will ensure that any problems you report with the site are dealt with as soon as possible. Please note that there will be no further charges for any “normal” problems. A “normal” problem is something that we can amend quickly. For example, a technicality such as a simple spelling mistake you have discovered on your website. However, should you request that something significant be undertaken, such as the implementation of a new page on your website, you will need a new quotation and must agree on our pricing before any work is undertaken. It is at our discretion as to what we deem as work requiring a further charge and work that does not. We will always make you aware of After Service work with additional charges before undertaking it.
If we are managing any services for you that are on a monthly or annual basis, we assume that you would like them to renew automatically unless we hear otherwise. You will be invoiced near to the date of renewal. It is up to you to let us know if you do not want any services to renew automatically at least 48hrs before the renewal date.
Deposits will be at least 10% of the final price agreed in the Project Proposal, Quotation and Invoice. Deposits are non-refundable. Once received, we will begin work on your project. Once 48hrs has passed since the deposit has been received by us, we assume that you wish for your project to be completed. It is your responsibility to inform us if this is not correct within 48hrs of making your deposit. If a project is deemed to be delayed or prolonged for a significant period of time (judged by us) by yourself, we have the right to request a further percentage of the total project cost. You will be notified of this.
We are able to offer payment agreements to take payments in stages. This is at our discretion and will be discussed prior to any project being undertaken. You will need to sign a form to agree to the terms of any Payment Agreement. This is binding. Any failure to adhere to the terms of the Payment Agreement will mean that work on the project will cease. As with normal Deposits, when using a Payment Agreement, the Deposit is non-refundable. You can make early payments to end your payment agreement early. Please contact us if you wish to discuss this.
Termination and/or Cancellation
We can inform you of the termination or cancellation of any service within 48hrs. This is done at our discretion. However, you will always get 48hrs notice. For websites, hosting, management and SEO management there can often be a termination or cancellation fee. The total can differ and you will always be made aware of this. Termination and cancellation by us can for any reason that we deem to breach the arrangement or agreement between you and us. Furthermore, failure to make payments with no acceptable reason will automatically mean that the termination or cancellation procedure will begin. Again, it is at our discretion that we decide what is or is not an acceptable explanation for failing to make payments on time or at all.
We reserve the right to request an approximate timeframe for completion when we deem a project to be near completion. Once the terms of the Project Proposal are met, we believe that a project is complete. We understand that additional works or changes may be requested throughout the process and they are added onto our your Project Proposal and where deemed acceptable, without charge. We reserve the right to charge for any additional work or changes if we deem them to be beyond the original total. Once additional work has been agreed, a new invoice will be created. You will always be advised of any additional work, changes, costs or invoice terms. Additional work may require a further deposit. We reserve the right to request a further percentage of the original total if you do not provide a reasonable reason as to why you don’t believe the project is complete. For example, a completed project should not lie dormant for longer than 10 working days without a reasonable explanation for why we have not received a final payment. We reserve the right to show all work that has been completed by us via portfolios, to clients requesting to view similar work, via social media and any other avenue of our choosing. You may request that any links to yourself or your company are removed from our website at any time. We reserve the right to request a further percentage of the final fee when we believe that a project is being prolonged for no apparent or reasonable reason.
Disputes & Complaints
If you have cause to file a dispute or complaint, please contact us at stating your project number and name. Please give us as much detail as you can about your issue. If we are unable to resolve your issue via this method, please write to us at an address that will be provided to you.
We retain the nonexclusive, perpetual and world-wide rights to display, reproduce and distribute the designs in our portfolio, our website, third-party trade publications, awards and exhibits. This is solely for the purpose of promoting or giving examples of our work. We retain the right to be credited with authorship of any work.